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Doggy Deluxe offers day care, holiday care, indoor and outdoor training, learning walks and individual training. You can find the currently available offers and dates on the homepage and in the booking portal.

The care is located at Fännring 4 in 6403 Küssnacht am Rigi. Indoor training takes place at Fännstrasse 52. The exact meeting point of an outdoor course is displayed on the respective date.

The administration can arrange a trial day for new care dogs. Contact us first so that we can get to know your dog, his needs and the appropriate group composition.

Day care can be booked for registered customers with a verified email address, a fully completed dog profile and approval from Doggy Deluxe.

Regular care hours are from 7 a.m. to 6:30 p.m. The decisive factor for deadlines is that care begins at 7:00 a.m.

You can select multiple available days in one booking process. Each day remains a separate booking and can be managed or canceled individually according to the applicable rules.

The structured day of care includes rest periods, two guided walks and, if the group, weather and dog are suitable, secured free running.

After registration and approval, you select arrival, departure and the binding check-in and check-out times in the portal. The system will show you availability and price before confirmation.

When booking a holiday, the arrival and departure days are calculated as full care days. The deposited overnight price is added for each overnight stay. Picking up in the morning does not make the day of departure free of charge.

Holiday care can be canceled free of charge online up to 10 days before the start of care. After that, 100 percent of the agreed care price will be charged.

Depending on the current program, indoor course series, ongoing outdoor courses, learning walks and individual training are available. Visible dates can be booked directly via the course overview.

Publicly activated dog courses can also be booked without an existing care account. However, an approved customer account is always required for support.

Bindingly booked indoor course series cannot be canceled. For ongoing outdoor courses, the cancellation period shown in the offer applies, which is by default 24 hours before the start.

For an ongoing outdoor course, entry is possible at any date with free places. You can book a single entry or, if offered, use a valid 10-ticket subscription.

Open the booking portal, enter your registered email address and password and select Log in. After successful registration, you will be redirected directly to the desired booking area.

In the login, select Forgotten password, enter your registered email address and follow the time-limited link in the email. There you set a new password.

Make sure you are logged in, your email is verified, the dog profile is complete, and your dog has been approved by Doggy Deluxe. Only activated periods appear in the care calendar.

Complete contact and address details are required as well as the mandatory information about the dog, including date of birth, gender, breed, chip number, vaccination status, neutering status and emergency contact.

Yes. Each dog receives its own profile with a picture, health information, documents and release status. With every booking you choose the right dog.

Yes. Open My Dogs, select the dog profile, then Edit. There you can select and save a new profile picture.

You can request an account deletion in the Data Protection & Account area. Statutory retention obligations for invoice and business data remain unaffected.

Under My bookings you can find confirmed, requested, canceled and past bookings. With Manage booking you open details and the permitted actions.

Open the booking in question and select Cancel. Cancellation is free of charge from 48 hours before the start, 50 percent will be charged between 24 and 48 hours and 100 percent under 24 hours.

Yes. After successful booking, the confirmation appears in the portal. In addition, an email will be prepared or sent to the address stored in the customer account.

If a day of care is fully booked and the waiting list is activated, you can register bindingly. Your current position is displayed in the customer account. If a suitable space becomes available, the system takes the specified order into account.

If automatic allocation is activated, a suitable free place can be allocated in accordance with the waiting list rules. Information in the portal shows status, position and a current offer deadline.

Yes. As long as no binding booking has been made, you can withdraw your waiting list entry in your customer account.

If you cannot use a binding day of care after the free cancellation period has expired, you can offer it to other eligible customers. The original booking remains valid until the place has been successfully taken over.

The service fee only applies if another customer actually takes over the offered space. If the place is not arranged or you withdraw the offer in time, there will be no service fee.

Yes, as long as it has not been reserved, arranged or billed. A withdrawn offer can be reactivated if the day of care is still in the future and the original booking is active.

An instant seat is a short-term exception booking that only appears if Doggy Deluxe has activated this function. With normal full occupancy, it can provide additional capacity up to the specified exception limit.

The immediate space surcharge stored in the administration is added to the valid basic price for the date. Holidays have priority over normal weekdays when calculating the basic price.

A regular spot regularly reserves one or more days of the week for your released dog. Start date, price, term, billing period and cancellation conditions are displayed in My regular places.

Open My regular places and select Cancel regular place. By default, a notice period of one month applies to the end of the month. The calculated end of the contract is displayed before the binding confirmation.

After personal review and approval, all care appointments activated by Doggy Deluxe will be automatically created for your fixed day of the week; you don't have to book them individually. A single regular day cannot be moved directly or cost-effectively to another day of the week. You can offer it on the exchange within the time window shown in the portal. It remains reserved for your dog and is subject to a charge until the transfer is binding. The care fee is only waived if the takeover is successful; then the service fee shown applies. You have to book a desired alternative date separately or via the exchange. It is only available if capacity is available and is not guaranteed. You can report an absence under My regular places. If it is reported at least 10 days before the first affected regular place date, the affected dates will not be calculated and the places will be released. Absences and short-term illnesses reported later generally remain subject to charges. If you have a sudden or long-term illness, please contact us personally. Public holidays are only created as regular appointments if Doggy Deluxe has activated childcare for that day. After your regular spot has been approved, you will receive a confirmation email about the appointments you have already created. You can find all the individual data under My bookings and My regular places. No automatic iCal file is currently being sent.

A 10-course subscription includes fixed credit for an activated ongoing course. If participation is confirmed, an entry fee will be deducted. You can see the remaining credit and validity in the customer account.

Yes, if the chosen course offers this option. When booking an appointment, you can choose single entry, an existing valid subscription or the purchase of a new 10-ticket subscription.

The currently stored tariffs are displayed before every booking. As a guide, CHF 62 from Monday to Friday, CHF 70 on Saturday and CHF 90 on Sundays and public holidays. Confirmed bookings retain their saved price.

A puppy surcharge of CHF 10 per day of care will be charged until the end of the month of the first birthday. For uncastrated or chemically castrated male dogs, the deposited male surcharge of CHF 20 applies after the twelfth month of life.

Invoice and cash payment can be offered. TWINT and card payments only appear if Doggy Deluxe has approved them generally and for your customer account.

When you select TWINT or card payment, the currently stored service fee is displayed and included in the price calculation. The current default is 2.5 percent.

Billing data is prepared for handover to Bexio. After productive synchronization, the final invoice with QR payment part is delivered via the established invoice process.

Personal, dog, booking and payment data is only processed for operations, support, communication, billing and legal obligations. Details, recipients and your rights can be found in the data protection declaration.

Yes. Registering in the booking portal does not automatically lead to a newsletter subscription. Registration is voluntary via Brevo and, if activated, with double opt-in.

No. WhatsApp is an optional additional notification channel. Waiting lists, exchanges and allocation of places work independently.

You can reach us by phone at +41 77 507 42 80 or by email at info@doggydeluxe.ch. If you have individual questions about care, dogs or bookings, we will be happy to help you personally.

The current terms and conditions are linked on the homepage. The care agreement is available there as a PDF to open and download.