General Terms and Conditions

1. Provider and scope

The provider is Doggy Deluxe Loft GmbH, Fännring 4, 6403 Küssnacht am Rigi, Switzerland, email info@doggydeluxe.ch.

These terms and conditions apply to all contracts for day and holiday care, overnight stays, dog training, individual training, courses, regular places, subscriptions and additional portal offers. Deviating agreements must be in text form.

2. Conclusion of contract and customer account

The presentation of an offer does not constitute a binding contractual offer. By submitting a booking, the customer submits a binding request. The contract is concluded with the booking confirmation by Doggy Deluxe.

Care services can only be booked by registered, identified and approved customers. If activated, course bookings can also be made without a permanent customer account.

Access data must be treated confidentially. Bookings made via a customer account are attributed to the owner unless misuse was reported immediately.

3. Admission requirements for dogs

The pet owner confirms valid liability insurance and provides complete, truthful information about behavior, health, vaccination status, parasites, medications, heat, neutering status and special needs.

The dog must be identified, registered, healthy and free of contagious diseases and parasites in accordance with legal and operational requirements. Doggy Deluxe can request proof and refuse admission for technical or safety-related reasons.

4. Getting to know each other and trial days

Before regular supervision, there is an introduction and generally two paid trial days. They serve to carefully assess the dog, group compatibility and care needs.

Successful introductions do not constitute a right to a specific place or permanent admission.

5. Day care

Regular care hours are from 7 a.m. to 6:30 p.m. Drop-off and pick-up times must be within the confirmed time window. Delays must be reported immediately.

The organization of the day depends on the group, weather, health and individual needs. It can include walks, secure free-roaming, rest periods, activity and feeding.

6. Holiday care and overnight stays

For holiday bookings, the arrival and departure days are calculated as full care days. A booked overnight stay includes the following fully calculated day of care, regardless of an early pick-up.

Check-in and check-out are mandatory. Early collection does not reduce the compensation owed.

7. Dog school, courses and individual training

Course content, meeting point, dates, price and number of participants can be found in the respective advertisement. For course series, all specified dates are part of the booking.

Indoor course series are generally non-cancellable or refundable once confirmed. Outdoor individual appointments can be canceled free of charge up to 24 hours before the start, unless otherwise stated in the offer. The deadline indicated at the appointment applies to individual training.

Doggy Deluxe may postpone or cancel appointments for important reasons. In this case, an alternative date will be offered or the affected service will be credited or refunded.

8. Prices and surcharges

The decisive factor is the price displayed in the booking portal upon completion and saved in the confirmation. Price changes do not apply retroactively to confirmed bookings.

Additional services, course and subscription prices as well as payment fees are clearly stated before completion.

9. Bookings and Availability

Free adverts in the calendar are non-binding until the booking is confirmed. Capacities are calculated on a dog-by-dog basis and may be below the technical maximum due to group composition, safety or operational requirements.

Multiple or series bookings can still be divided into individual appointments, as long as the respective service provides for this.

10. Regular places and ongoing agreements

A regular spot reserves recurring weekdays according to confirmation. It is automatically extended and can be canceled with one month's notice to the end of the month. The customer account shows the next possible termination date.

The regular place remains active and subject to payment until the end of the contract. Vacation absences or unused days only result in a credit if this has been expressly agreed.

11. 10-pack subscriptions

10-series subscriptions are assigned to the customer, dog and designated offer, are not transferable and are only valid during the designated term. A subscription does not guarantee a place on a specific date.

Entry will be deducted after confirmed participation or after the applicable cancellation period has expired. Unused entries expire on the expiry date unless there are mandatory rights to the contrary.

12. Waiting list

Registration on a waiting list is binding if it is marked accordingly in the portal. If a space becomes available, the system can automatically book the appropriate customer in according to the stored priority logic or inform them for a limited period of time.

The position displayed is a snapshot and can change due to technical grouping or administrative prioritization. A waitlist entry does not guarantee a place.

13. Doggy Deluxe Swap Meet

After the free cancellation period has expired, a legitimate day of care can be offered at the exchange. The original booking remains in effect until the placement is successful.

If the place is successfully taken over, the original customer will only be charged the set service fee instead of the care price, currently CHF 10. Without an intermediary, there is no exchange service fee; the original cancellation consequences remain.

14. Instant and speed bookings

Doggy Deluxe can exceptionally unlock additional immediate places on fully booked days. The price consists of the basic price applicable for the day plus the immediate purchase surcharge shown in the portal.

Holiday prices take precedence over weekday prices. The function can be deactivated at any time and does not give rise to a claim for repeated overcrowding.

15. Changes and Cancellations

Day care, trial days, overnight and weekend care

• More than 48 hours before the start of care at 7:00 a.m.: free of charge.
• Less than 48 but more than 24 hours before: 50 percent of the care price.
• Less than 24 hours beforehand or no-show: 100 percent.

Holiday care

Holiday bookings can be canceled free of charge up to ten calendar days before the start. After that, 100 percent of the confirmed price will be charged. There is no entitlement to a refund in the event of early collection.

Cancellations must be made using the designated function in the customer account. The displayed time and the automatically calculated fee are visible before the binding confirmation.

16. Payment, invoice and default

Payment methods are displayed customer- and offer-related. Invoices with a QR payment part can be created and delivered via Bexio. When paying with TWINT or card, the service fee stated before completion may apply.

Invoices must be paid by the stated due date. In the event of default, an initial reminder fee of CHF 10, a further reminder fee of CHF 15, plus statutory duties and 5 percent default interest may be charged.

17. Obligations of the animal owner

The pet owner provides appropriate equipment, medication, food and current contact information. Changes in health, behavior, heat, medication or castration status must be reported before the next stay.

The pet owner is liable to the extent permitted by law for damage caused by his dog and ensures adequate insurance.

18. Health, Emergencies and Veterinary Care

Doggy Deluxe may call in a veterinarian in the dog's best interest in the event of illness, injury or acute suspicion. If the specified veterinarian cannot be reached, a suitable practice may be chosen.

The animal owner is responsible for veterinary, medication and third-party costs. Emergency transport and accompanying time can be charged at CHF 70 per hour and CHF 1.30 per kilometer plus taxes owed, unless Doggy Deluxe is responsible for the situation.

19. Liability

Doggy Deluxe is liable for damages resulting from intentional or grossly negligent breach of duty and to the extent of mandatory legal provisions. In the case of slight negligence, liability is limited, as far as permissible, to foreseeable damages typical of the contract.

There is no liability for the consequences of incomplete or incorrect information provided by the animal owner or for unavoidable animal risks despite professional care. Mandatory claims remain unaffected.

20. Exclusion, interruption and termination

Doggy Deluxe may refuse, interrupt or terminate care or participation for important reasons, in particular in the event of danger, contagious illness, repeated late payment or significant misrepresentation.

Services already provided and costs incurred remain owed. Further contractual termination rules, especially for regular places, remain reserved.

21. Communications and Notifications

Contract-related information can be transmitted via the customer account, email and - after separate consent - WhatsApp Business. Failed additional notifications do not change a booking or its deadlines.

Newsletters are only sent with voluntary consent, in particular via Brevo and the confirmation process there. Revocation is possible at any time.

22. Data protection and photo and video recordings

The processing of personal data is based on the current one Privacy policy. If necessary, separate consent will be obtained for photo and video recordings and their publication.

Media consent can be revoked with future effect. Printed matter that has already been lawfully published cannot necessarily be recalled.

23. Changes to these Terms and Conditions

Doggy Deluxe can adapt these terms and conditions for objective reasons. Significant changes will be communicated in a timely manner and will only apply to new bookings after active approval of the new version.

Existing customers are not blocked just by registering. The current consent will be obtained with the next binding booking, a regular place agreement or a comparable contractual transaction. Previous versions and proof of consent remain stored.

24. Final provisions, law and place of jurisdiction

If a provision is invalid, the remaining provisions remain in effect. Swiss law applies.

To the extent permitted by law, the place of jurisdiction is the canton of Schwyz. Mandatory places of jurisdiction, especially for consumers, remain reserved.